Terms and Conditions for Belsize Park Cleaners

These Terms and Conditions set out the basis on which Belsize Park Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our team to attend a property, you agree to these terms. They are designed to keep the service clear, fair, and consistent for both parties. Please read them carefully before requesting any cleaning service.

In these Terms, references to “we”, “us”, and “our” mean Belsize Park Cleaners. References to “you” and “your” mean the customer, client, or person requesting the service. These terms apply to one-off cleans, recurring cleans, end of tenancy cleaning, deep cleaning, and any related cleaning work agreed in advance.

We reserve the right to update these terms from time to time. Any revised version will apply to future bookings once published or otherwise communicated to you. If you continue to use our cleaning service after changes have taken effect, you will be treated as having accepted the updated terms. Nothing in these terms affects your statutory rights under UK consumer law.

1. Booking Process

All bookings with Belsize Park Cleaners are subject to availability and confirmation. A booking request may be made by phone, email, online form, or any other method we make available. A request does not create a binding contract until we confirm the appointment details and, where required, receive any deposit or advance payment. We may refuse a booking if the property, requested service, timing, or access arrangements are unsuitable.

When placing a booking, you must provide accurate and complete information, including the property address, type of premises, size of the area to be cleaned, expected condition, preferred date and time, and any special requirements. If the details supplied are incomplete or inaccurate, we may need to revise the quotation, alter the time required, or cancel the appointment. Any material change to the scope of work may lead to an adjusted price.

It is your responsibility to ensure that our team can safely access the premises at the agreed time. This includes providing correct entry instructions, keys, codes, parking information, and any relevant security arrangements. If access is not possible when we arrive, the visit may be treated as a late cancellation or wasted appointment and charged accordingly. We are not liable for delays caused by incorrect access information or failure to provide entry.

2. Service Scope and Customer Responsibilities

Our cleaning services are provided on the basis of the agreed quotation, checklist, or service description. Unless expressly included, our cleaners will not move heavy furniture, handle hazardous substances, clean external windows at height, or carry out specialist restoration work. Any additional task requested on the day may be accepted at our discretion and may incur an extra charge. The exact scope of a Belsize Park cleaning service depends on the information provided before the visit.

You agree to prepare the property reasonably before the appointment. This may include removing valuables, securing fragile items, ensuring pets are safely managed, and making the area accessible. Our team may refuse to clean areas that are unsafe, excessively cluttered, contaminated, or otherwise unsuitable for normal cleaning. If the condition of the property prevents the work from being completed in the allotted time, we may either extend the service for an additional fee or rearrange the appointment.

Where keys, alarm codes, fobs, or other access devices are entrusted to us, we will take reasonable care of them while in our possession. However, you remain responsible for ensuring that such items are correct and suitable for use. If any device fails to work, we are not liable for losses caused by faulty access arrangements or by restrictions imposed by building management, landlords, or other third parties.

3. Payments, Charges, and Invoicing

All charges will be set out in the quotation, booking confirmation, or service agreement. Unless otherwise stated, prices are in pounds sterling and may be subject to VAT where applicable. We may charge by the hour, by the job, or on a fixed-price basis depending on the nature of the service. Additional costs may apply if the work takes longer than expected because of poor property condition, extra requests, lack of access, or incorrect booking information.

Payment terms will be confirmed at the time of booking. In many cases, payment is required on the day of service or immediately after completion. For some services, we may require full prepayment or a deposit to secure the booking. Where an invoice is issued, payment must be made by the due date stated on the invoice. If payment is overdue, we may charge interest and reasonable recovery costs in accordance with applicable UK law.

We accept payment by the methods notified to you at the time of booking. If a payment is declined, reversed, or otherwise fails, you remain liable for the full amount owed. Any discount, promotional offer, or special rate is personal to the relevant booking and may be withdrawn if the booking is changed, cancelled late, or found to be based on inaccurate information. Cleaners in Belsize Park may suspend future bookings where outstanding sums remain unpaid.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving notice in accordance with the cancellation terms confirmed at the time of booking. Unless a different arrangement is stated, we ask for reasonable advance notice to avoid charges. Short-notice cancellations may incur a fee to cover allocated staff time, travel preparation, and lost availability. The closer the cancellation is to the scheduled visit, the more likely a charge will apply.

If you need to reschedule, we will try to offer an alternative date and time subject to availability. However, a new appointment is not guaranteed. If we arrive at the property and cannot begin the service because of lack of access, unsafe conditions, or your failure to attend where attendance is required, the appointment may be classed as a missed visit and charged in full or in part. This includes situations where keys are unavailable, entry codes do not work, or the property is locked.

We may cancel or postpone a booking if circumstances beyond our control make it impossible or impractical to perform the service safely or properly. This may include severe weather, staff illness, equipment failure, transport disruption, or an emergency at the property. If we cancel for such reasons, we will normally offer a new appointment or refund any prepaid amount for the unperformed service, as appropriate. We will not be responsible for indirect losses caused by the cancellation.

5. Liability and Limitations

We will perform our services with reasonable care and skill. If we fail to do so, you may be entitled to a re-clean, partial refund, or other remedy depending on the circumstances and the nature of the issue. Any claim about unsatisfactory work must be raised within a reasonable time after the service has been completed, and you should allow us the opportunity to inspect the issue and, where appropriate, put matters right.

We are not responsible for damage or loss arising from pre-existing faults, wear and tear, faulty fixtures, defective appliances, unstable surfaces, hidden defects, or items that were already damaged before our visit. We are also not liable for damage caused by items that were improperly installed, inadequately maintained, or unsuitable for normal cleaning. Our liability does not extend to valuables, cash, jewellery, or other items left unsecured unless loss is caused by our proven negligence.

To the fullest extent permitted by law, we shall not be liable for indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. This limitation applies equally to the work of any subcontractor acting on our behalf.

6. Waste Regulations and Disposal

Our cleaning service may produce waste such as used cloths, packaging, dust, general rubbish, and empty cleaning product containers. Unless specifically agreed in writing, we will only remove and dispose of waste generated during the course of the cleaning in accordance with ordinary domestic or commercial waste arrangements. We do not provide licensed waste removal services, and we will not remove prohibited, hazardous, or specialist waste unless this has been separately agreed and lawfully arranged.

You are responsible for informing us in advance if the property contains waste requiring special handling, including bodily fluids, chemicals, asbestos, sharps, drug-related waste, clinical waste, or any other regulated material. If such material is discovered during the service, we may stop work immediately and leave the area unattended until the hazard is addressed. Where special disposal is required, any related costs, permissions, or collection arrangements are your responsibility.

We expect all parties to comply with applicable UK waste regulations, environmental requirements, and health and safety obligations. Cleaning materials and waste must not be mixed with prohibited substances or disposed of in a way that breaches local rules or statutory duties. If your instructions would require us to act unlawfully or to dispose of waste improperly, we will refuse that instruction. We may also refuse to continue work if the premises present a contamination risk or other environmental hazard.

7. Insurance, Damage Reporting, and Claims

We maintain insurance cover that is appropriate for the type of cleaning work we provide, subject to policy terms and exclusions. Insurance is not a substitute for your own responsibility to secure items and disclose known risks. Where you believe damage has occurred during a visit, you must notify us as soon as reasonably possible and provide enough information for us to investigate, including photographs, a description of the item, and details of the alleged incident.

We may decline a claim where the damage was caused by age, hidden weakness, pre-existing defects, or an item’s unsuitability for cleaning. We may also decline a claim if you failed to report the issue promptly, prevented us from inspecting the item, or arranged third-party repairs before we had a chance to assess the matter. Any repair, replacement, or compensation will be considered on a case-by-case basis and will not exceed the limits permitted by law or the value of the affected service, except where the law requires otherwise.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may subcontract or assign part of the service where necessary, but this will not reduce our responsibility to provide the agreed cleaning service with reasonable care and skill. No delay or failure by us to enforce any provision of these terms shall be treated as a waiver of that provision. These terms, together with the booking confirmation and any written service description, form the entire agreement between you and Belsize Park Cleaners for the relevant service.

Final note: by proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Belsize Park Cleaners. If you are unsure about any term, you should review it before confirming your appointment. Our aim is to provide a clear, reliable, and professional Belsize Park cleaning service framework for every customer.