Belsize Park Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Belsize Park Cleaners provides cleaning and related services to residential and commercial clients within its operating area in the United Kingdom. By making a booking, using our services, or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the person, firm, or company booking or receiving services from Belsize Park Cleaners.
Company means Belsize Park Cleaners, the provider of cleaning and related services.
Services means any cleaning, housekeeping, end of tenancy, deep cleaning, carpet and upholstery cleaning, or related services provided by the Company.
Premises means the residential or commercial property at which the Services are to be carried out.
Cleaner means any employee, contractor, or representative of the Company assigned to perform the Services.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions, any written quotation, and any specific booking confirmation.
2. Scope of Services
The Company provides professional cleaning and related services within its designated service area. The exact scope of Services for each booking will be agreed with the Client at the time of booking, based on the information provided by the Client regarding the size and condition of the Premises and the Client’s specific requirements.
The Company reserves the right to adjust the Service description, duration, or price if the Premises or required work materially differ from the information provided at the time of booking. Any material changes will be discussed with the Client before work commences or as soon as practicable once the difference becomes apparent.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted booking channels. By making a booking, the Client confirms that they are authorised to do so and that they are at least 18 years of age.
3.2 The Client must provide accurate and complete information at the time of booking, including full address of the Premises, type of property, approximate size, access instructions, any parking restrictions, and any specific cleaning requirements or issues that may affect the performance of the Services.
3.3 A booking is not confirmed until the Company issues a booking confirmation. The booking confirmation, together with these Terms and Conditions, forms the Agreement between the Client and the Company.
3.4 The Company reserves the right to refuse any booking or to cancel an accepted booking in the event of safety concerns, incomplete or misleading information, or non-compliance with these Terms and Conditions.
4. Access to the Premises
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes ensuring that keys, access codes, and entry instructions are provided in advance where necessary and that any security staff or concierges are informed of the Cleaner’s attendance.
4.2 If the Cleaner is unable to gain access to the Premises at the agreed time, or if the appointment cannot be carried out due to incorrect access information provided by the Client, the Company may charge a failed visit fee up to the full value of the scheduled Service.
4.3 The Client must ensure that the Premises are reasonably free of hazards and that all necessary utilities, including water and electricity, are available and in working order during the visit.
5. Client Obligations
5.1 The Client must provide a safe working environment in accordance with applicable health and safety legislation, including clear floors where practicable, adequate lighting, and access to bathroom facilities for the Cleaner.
5.2 The Client must inform the Company at the time of booking of any known risks at the Premises, including fragile items, existing damage, alarms, security systems, or any areas that are restricted or require special handling.
5.3 The Client must store cash, jewellery, valuable items, and confidential documents securely prior to the Cleaner’s arrival. The Company does not accept responsibility for loss of such items unless loss is directly and solely caused by the proven negligence or misconduct of the Company or its Cleaner.
6. Equipment and Materials
6.1 Unless otherwise agreed, the Company will supply cleaning materials and equipment suitable for the agreed Services.
6.2 If the Client requests or requires the use of their own equipment or materials, the Client is responsible for ensuring that such products are safe, suitable for use, and compliant with applicable regulations. The Company shall not be liable for any damage or unsatisfactory results arising from the use of Client-supplied products.
6.3 The Client must inform the Company in advance of any surfaces, fabrics, or finishes that require special cleaning methods or products. The Company may decline to clean certain items if it reasonably believes that damage may occur.
7. Prices and Payments
7.1 Service prices are provided based on the information available at the time of quotation. Prices may be hourly, fixed-fee, or per job, depending on the type of Service.
7.2 The Company reserves the right to amend its prices periodically. Any changes will not affect confirmed bookings already accepted by the Company unless the scope of work is altered by mutual agreement.
7.3 The Client must pay for the Services in accordance with the payment terms notified at the time of booking. This may include advance payment, deposit, or payment on completion, depending on the Service type and the Client’s account status.
7.4 Payments may be made by accepted payment methods notified by the Company. All payments must be made in pounds sterling unless otherwise agreed in writing.
7.5 If payment is not received by the due date, the Company may suspend Services, charge interest on overdue amounts at the statutory rate, and take such steps as are reasonably necessary to recover outstanding sums, including reasonable debt recovery costs.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by providing the minimum notice specified at the time of booking. Failure to provide the required notice may result in a late cancellation fee up to the value of the scheduled Service.
8.2 Same-day cancellations or failure to provide access to the Premises at the agreed time may be charged at the full rate for the scheduled Service.
8.3 The Company will use reasonable efforts to accommodate requests to change dates or times, but all rescheduling is subject to availability.
8.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including staff illness, severe weather, safety concerns, or operational issues. In such cases, the Company will offer the Client the next available appointment. The Company shall not be liable for any indirect loss or inconvenience arising from such cancellation or rescheduling.
9. Service Quality and Complaints
9.1 The Company aims to deliver Services with reasonable care and skill. The Client must inspect the work as soon as reasonably practicable after completion.
9.2 Any complaints or concerns regarding the Services should be raised with the Company as soon as possible and, in any event, within 48 hours of completion of the relevant Service visit. The Company may request photographs or further details to assess the issue.
9.3 Where the Company reasonably accepts that the Service was not provided in accordance with the Agreement, it may, at its discretion, re-clean the affected area or offer a proportionate price adjustment. This shall be the Client’s sole and exclusive remedy for any Service quality issues.
10. Waste, Rubbish, and Environmental Regulations
10.1 The Company complies with applicable UK waste and environmental regulations in relation to the disposal of waste generated during the provision of Services.
10.2 Unless expressly agreed as part of the Service, the Company does not remove large quantities of rubbish, building waste, hazardous materials, clinical waste, or items requiring specialist disposal from the Premises.
10.3 The Client is responsible for informing the Company of any waste that may be hazardous, contaminated, or subject to specific disposal rules. The Company reserves the right to refuse to handle or dispose of such materials and may charge for any costs incurred as a result of being asked to process such waste.
10.4 Where waste removal or disposal is expressly included within the agreed Services, the Company will dispose of waste only through lawful channels and in accordance with applicable waste carrier and disposal regulations.
11. Liability and Insurance
11.1 The Company will exercise reasonable care and skill in the performance of the Services and will maintain appropriate insurance cover for its operations, in line with standard UK cleaning industry practice.
11.2 The Client must notify the Company of any alleged damage or loss arising from the Services as soon as reasonably practicable and, in any event, within 48 hours of becoming aware of it. The Company may request evidence and access to inspect the alleged damage.
11.3 The Company’s total liability for direct loss or damage arising from a single incident or series of connected incidents shall not exceed the amount of the fee paid or payable for the specific Service visit during which the incident occurred, or such higher amount as may be covered by the Company’s relevant insurance policy.
11.4 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment, nor for normal wear and tear, deterioration due to age or pre-existing damage, defects, or weaknesses in the Premises or its contents.
11.5 The Company shall not be liable for damage resulting from defective materials, poor installation of fixtures, or items that cannot be cleaned safely using customary industry techniques. This includes, without limitation, loose or faulty tiles, unstable shelving, unsecured fittings, and existing mould or damp.
12. Health, Safety, and Conduct
12.1 The Company is committed to ensuring the health and safety of its Cleaners and Clients in accordance with UK legislation.
12.2 Cleaners must not be subjected to abuse, harassment, or unsafe working conditions. The Company reserves the right to withdraw its staff and terminate the visit immediately if they experience verbal or physical abuse, harassment, or serious safety concerns. In such cases, the visit may be charged in full.
12.3 Cleaners are not permitted to undertake any tasks that, in the Company’s reasonable opinion, pose a risk to health or safety or fall outside the agreed scope of the Services.
13. Keys and Security
13.1 Where the Client provides keys or access devices to the Company, these will be handled with reasonable care and kept secure in accordance with the Company’s internal procedures.
13.2 The Company’s liability in respect of lost keys or access devices is limited to the reasonable cost of cutting replacement keys or standard access devices. The Company shall not be responsible for additional security measures such as lock changes unless expressly agreed in writing and only to the extent permitted by law.
14. Termination
14.1 Either party may terminate an ongoing regular Service arrangement by giving the notice period specified at the time of booking, or if no such period is specified, by giving reasonable written notice.
14.2 The Company may terminate the Agreement or suspend Services with immediate effect if the Client fails to pay fees when due, breaches these Terms and Conditions, or behaves in a manner that is abusive or unsafe towards the Cleaner or Company representatives.
15. Data Protection and Privacy
15.1 The Company will process personal data provided by the Client in accordance with applicable UK data protection laws. Personal information will be used for the purposes of administering bookings, delivering Services, processing payments, and fulfilling legal obligations.
15.2 The Client is responsible for ensuring that any personal information about third parties provided to the Company has been collected and shared lawfully.
16. Amendments to Terms and Conditions
16.1 The Company may amend these Terms and Conditions from time to time. Updated versions will apply to new bookings from the date of publication or notification. Existing bookings will continue to be governed by the Terms and Conditions in force at the time of booking, unless otherwise agreed by the Client and the Company.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Agreement.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall remain in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
18.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where this does not materially adversely affect the Client’s rights.
18.4 These Terms and Conditions, together with any booking confirmation and any agreed written variations, represent the entire agreement between the Client and the Company in relation to the Services.
